Terms of Service
Introduction
These Terms of Service outline the rules and regulations for using Drayton Air Conditioning’s website and services. By accessing our website or engaging our services, you accept these terms in full. If you disagree with any part of these terms, please refrain from using our website or services. We aim to ensure transparency and mutual understanding in all interactions. Drayton Air Conditioning reserves the right to modify these terms at any time, and it is your responsibility to review updates periodically.
Scope of Services
Drayton Air Conditioning provides air conditioning services, including installation, maintenance, servicing, repairs, and system upgrades for both residential and commercial properties. Our services are delivered across Shropshire and surrounding areas, with a strong focus on quality, energy efficiency, and customer satisfaction. Any specific terms or requirements for a project will be clearly outlined before work commences. Drayton Air Conditioning is not liable for delays or complications resulting from incorrect information provided by the client or from external factors beyond our control.
Client Responsibilities
Clients must provide accurate and complete information regarding their property, access, and service needs. Any delays or costs incurred due to inaccurate or incomplete information are the responsibility of the client. Clients must maintain open communication throughout the project and comply with all relevant local regulations. By using our services, you also agree to provide a safe working environment for our technicians and to honour the terms outlined in your service agreement.
Payment Terms
Payment terms will be agreed upon in writing before any work begins. Drayton Air Conditioning typically requires a deposit prior to the commencement of services, with the balance due upon completion. Late payments may be subject to additional charges or interest fees. In the event of non-payment, Drayton Air Conditioning reserves the right to suspend or terminate services. Clients are encouraged to raise any concerns regarding invoices promptly so we can resolve them efficiently. All invoices will be itemised and transparent.
Cancellations and Refunds
Cancellations must be submitted in writing prior to the start of any scheduled work. Depending on timing, cancellation fees may apply to cover any costs already incurred. Once work has begun, refunds are not typically available except in exceptional cases. If Drayton Air Conditioning cancels a service due to unforeseen circumstances, clients will receive a full refund for any unfulfilled portion of the work or unused payments.
Intellectual Property
All content on Drayton Air Conditioning’s website, including branding, images, and written material, is protected by copyright and intellectual property laws. Clients may not reproduce or distribute our content without express written permission. Any deliverables provided during a project (such as reports or custom designs) remain the intellectual property of Drayton Air Conditioning until full payment has been received. Unauthorised use of our materials may result in legal action.
Data Protection
Drayton Air Conditioning adheres to the UK General Data Protection Regulation (GDPR) and Data Protection Act. Any personal information you provide is stored securely and used only for communication and project-related purposes. We do not sell or share your personal data with third parties without consent. Clients can request to view, update, or delete their information at any time. Please refer to our Privacy Policy for full details.
Dispute Resolution
In case of a dispute, we encourage clients to contact Drayton Air Conditioning as soon as possible so we can resolve the matter fairly and promptly. If a mutual resolution cannot be reached, we may refer the issue to mediation or arbitration under UK law. Both parties agree to act in good faith during the dispute resolution process. Legal proceedings will only be pursued as a last resort.
Governing Law
These Terms of Service are governed by the laws of England and Wales. Any legal disputes relating to these terms or to services provided by Drayton Air Conditioning will be subject to the jurisdiction of UK courts. By using our website and services, you agree to comply with all applicable laws and regulations.
